Refund & Return Policy

At Ibada, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order number is required

Returns that do not meet these conditions may not be accepted.

10-Day Money-Back Guarantee

We offer a 10-day money-back guarantee on eligible items.

If you are not satisfied with your purchase, you may request a refund within 10 days of delivery. Once your return is received and inspected, your refund will be processed to the original payment method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service for all returns.

Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need an exchange, please contact our support team.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products caused by misuse
  • Items returned without original packaging
  • Final sale or clearance items
  • Gift cards or downloadable products (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

Our support team will review your request and assist as quickly as possible.

Refund Processing

Once your returned item is received and approved:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method used during checkout
  • Processing times may vary depending on your bank or payment provider

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone number: +19294388974

Email: [email protected]

Address: 223-49, 65th Avenue, Oakland Gardens, NY 11364, United States