Refund policy

At Ibada, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order number is required

Returns that do not meet these conditions may not be accepted.

How to Start a Return

Contact us at [email protected] with your order number and reason for return. Once your return is approved, we will provide return instructions and the return address.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for all returns.

Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect. Please contact our support team within 7 days of delivery to request an exchange.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

Our support team will review your request and arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products caused by misuse
  • Items returned without original packaging
  • Final sale or clearance items
  • Gift cards or downloadable products (if applicable)

Refund Processing

Once your returned item is received and approved, your refund will be issued within 10 business days to your original payment method. Processing times may vary slightly depending on your bank or payment provider after the refund is issued.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone: +1 929-438-8974
Email: [email protected]
Address: 223-49, 65th Avenue, Oakland Gardens, NY 11364, United States