Refund policy

At Ibada, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order number is required

Returns that do not meet these conditions may not be accepted.

Refund Timeline
Once we receive and inspect your returned item, your refund will be processed within 10 business days. Refunds are issued to your original payment method.

If you are not satisfied with your purchase, you may request a refund within 10 days of delivery. Once your return is received and inspected, your refund will be processed to the original payment method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service for all returns.

Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need an exchange, please contact our support team.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products caused by misuse
  • Items returned without original packaging
  • Final sale or clearance items
  • Gift cards or downloadable products (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

Our support team will review your request and assist as quickly as possible.

Refund Processing

Once your returned item is received and approved:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method used during checkout
  • Processing times may vary depending on your bank or payment provider

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone number: +19294388974

Email: [email protected]

Address: 223-49, 65th Avenue, Oakland Gardens, NY 11364, United States